In spite of the challenges, mortgage lenders largely welcome the changes. Not one agent interviewed for this article expressed anything but approval that the deceitful lenders will now have a harder time undermining the honest ones. Shane Hulslander of Premier Mortgage Consultants in Florida was able to provide a full-fledged GFE in minutes when asked to provide one. The estimate showed a cost of 1 point, offset by a credit of 1 point -- an easy-to-understand entry allowable in Florida. This prevents any APR distortion and is meant to reduce borrower confusion.
"The new RESPA guidelines help everyone that is part of the financing transaction from the title company and the borrower down to the lender/broker," said Hulslander. "I am glad the bait-and-switchers will be slowly weeded out of the industry; they have been giving mortgage professionals a bad rap for way too long. The old bait-and-switch tactic was always a big concern of clients -- they have been shown an estimate that looked too good to be true and came to find out at the closing table that it was. You can't imagine how glad I am to know those days are gone."
April 15, 2010
Hi Glenn,
I just want to let you know that was the best experience I have ever had with a closing in my life.
I will be telling all my friends about you. Keep in in touch and good luck with your business.
Sincerely, Dan Howard
November 30, 2009
Hi Jeremy,
I hope you had a relaxing Thanksgiving. I am happy to give feedback regarding our recent refinance with you and your company. I was pleased from the start. You responded in a timely manner to my initial contact and gave me very clear and complete information regarding rates, fees, etc. My husband and I were very satisfied with how quickly and painlessly the whole process proceeded. Thanks again for the great service and we will certainly contact you in the future if the need arises.
Sincerely, JoEllen Gilbert
November 24, 2009
Dear Glenn Midnet,
I am writing this letter on behalf of Shane Hulslander, Branch Manager of Premier Mortgage Consultants who worked on processing our massive paperwork for a mortgage for a house we are purchasing in Venice, Florida. I have not taken out a mortgage in a decade much less in the state of Florida as I have purchased a couple of houses in Texas with cash in the past two years. I had no idea how many documents were required or how “challenging” and lengthy the process would be to obtain a mortgage.
I owe the entire success of obtaining a mortgage to Shane! I was extremely blessed to work extensively with Shane from the very beginning of the purchase when I located the Premier Mortgage Consultants on a generic website for mortgage loans. I did call several other companies but he was the most expedient to reply and the most polite and patient with all of my millions of questions.
For each step of the way, for four weeks, Shane answered my numerous phone calls and e-mails almost as quickly as I could send them. He was exceptionally courteous and your company is so fortunate to have such an excellent person to work for you, as he absolutely incredible at his job!
I have taught thousands of college students over the last 12 years and believe me they could take a course from Shane on positive costumer service and communication skills (and I am in the department of Communication Disorders at Texas State University). In fact if I could have seen his face, he actually may have been smiling because he was so friendly. I really appreciate how much time and energy Shane put forth as I was purchasing a home for sale from owner and there was no realtor involved to help me.
I am writing this letter to let you know that Shane is one incredible person and a super competent individual in your company. Shane gets an A+ in my grade book for all of his hard work and dedication. He is an outstanding employee and an amazing asset for your firm.
Sincerely,
Therese Kosary-Keith
5.0/5.0
Closed with lender
I can't say enough good things about Shane Hulslander who works with Glen. We hit a hurdle when it was discovered that we needed flood insurance. FEMA maps changed in 2002 - if you're anywhere near water - ours is just wetlands - you might want to check this right now. Shane hung in there through it all and we managed to close the loan pretty much on schedule with no additional fees, despite a general hike in rates. He's a PRO - give them a call. You'll be delighted with the customer service at Premier.
WOW !!! Shane and Glenn were Awesome to work with. I gave them the quote I got from my credit union and the blew it away. We are closing Friday I'm going to recommend my family to use them.
Amazing how fast the quote came in. Very friendly and knows his stuff. They will beat anyones deal out there. I sent them a GFE of another company and they broke it down and explain everything to me so I could get the best deal out there.
Kathy Sheppard(08/29/2009)
5.0/5.0
It was a great pleasure to work with Gary on the refinance of my home. He was very informative, didn’t push, and walked me through the entire process. He was extremely professional at every phase of the process. He locked in a rate quickly that saved me money. I would highly recommend Gary, and if I need his service in the future, I would not hesitate to call on him again.Look no further. Gary is as good as you’ll find and can get you the very best rate.
I can't say enough good things about Shane Hulslander who works with Glen. We hit a hurdle when it was discovered that we needed flood insurance. FEMA maps changed in 2002 - if you're anywhere near water - ours is just wetlands - you might want to check this right now. Shane hung in there through it all and we managed to close the loan pretty much on schedule with no additional fees, despite a general hike in rates. He's a PRO - give them a call. You'll be delighted with the customer service at Premier.
Linda Sharp Leesburg, FL (02/23/2009)